Publications

My profile at Google Citations.

2018

Forthcoming: Hislop, D, Helms, R.W., Bosua, R. (2018). Knowledge Management in Organizations (4 ed.). Oxford University Press.

2017

Helms, R.W., Cranefield, J., Reijsen, J.van (2017). Social Knowledge Management in Action – Applications and Challenges. IAKM series: Knowledge Management and Organizational Learning, Vol. 3, Springer International Publishing, ISBN 978-3-319-45131-2.

2016

Helms, R. W., Ai, W., & Cranefield, J. (2016). Talking To Me? Creating Networks From Online Community Logs. In Proceedings of the 24th European Conference on Information Systems (Paper 143). Instanbul, Turkey.

Kok, A. de, & Helms, R. W. (2016). Attitude Towards the New Way of Working – a Longitudinal Study. In Proceedings of the 24th European Conference on Information Systems (Paper 94). Istanbul, Turkey.

Kok, A. de, van Zwieten, J., & Helms, R. W. (2016). Attitude towards NWOW and activity based working: Activity patterns and change perspectives. In Proceedings of the 17th European Conference on Knowledge Management, ECKM (pp. 1020–1030). Belfast, Ireland.

Valk, R. V. R. van der, Helms, R. W., Wetering, R. van de, Bex, F. J., & Corten, R. (2016). Feeling Safe? Privacy controls and online disclosure behavior. In Proceedings of the 24th European Conference on Information Systems (Paper 51). Istanbul Turkey.

Wagenaar, G., Overbeek, S., & Helms, R. W. (2016). Competencies outside Agile Teams’ Borders: The Extended Scrum Team. In Proceedings of Federated Conference on Computer Science and Information Systems (pp. 291–298). Gdańsk, Poland: Polish Information Processing Society.

2015

Helms, R.W. (2015). Datasafari – exploreren om te innoveren (in Dutch). Inaugural speech. Heerlen: Open University Press. 48 pages. [pdf]

Otten, S., Spruit, M. R. & Helms, R. W. (2015). Towards decision analytics in product portfolio management. Decision Analytics, 2(4).

Helms, R. W., Barneveld, R. & Dalpiaz, F. (2015). A method for the design of gamified trainings. Proceedings of the Pacific Asian Conference on Information Systems (PACIS2015). July 6-9. Singapore: Association for Information Systems. Paper 59. [pdf]

Kok, A. de, Esten, R. & Helms, R. W. (2015). Knowledge sharing in the new world of work: Effects of the New Way of Working. Journal of Information Technology Services, 14(2).

Kok, A. de, Lubbers, Y. & Helms, R. W. (2015). Mobility and security in the new way of working: Employee satisfaction in a Choose Your Own Device (cyod) environment. Proceedings of the Mediterranean Conference on Information Systems (MCIS2015). October 3-5. Samos, Greece: Association for Information Systems. [pdf]

Wagenaar, G., Helms, R. W., Damian, D., & Brinkkemper, S. (2015). Artefacts in Agile Software Development. Proceedings of the 16th International Conference on Product-Focused Software Process Improvement (Profes2015). December 2-4. Bozen-Bolzano, Italy: Springer.

2014

Reijsen, J.van, Helms, R.W., Batenburg, R. and Foorthuis, R (2014). The impact of knowledge management and social capital on dynamic capability in organizations.   Knowledge Management Research & Practice (ISI 0.987), advance online publication 20 January 2014. [pdf]

Knauss, E., Damian, D., Cleland-Huang, J. and Helms, R. W. (2014). Patterns of continuous requirements clarification. Requirements Engineering. Requirements Engineering (ISI 1.147), advance online publication May 2014, p. 1–21. [pdf]

Helms, R. W. and Werder, K. (2014). Social Media for Success: A Strategic Framework. In K. Siau, Q. Li, & X. Guo (Eds.), Proceedings of the 18th Pacific Asia Conference on Information Systems 2014. Chengdu, China. [pdf]

Kok, A. de, Koop, J., and Helms, R. W. (2014). Assessing the New Way of Working : Bricks, Bytes and Behavior. In K. Siau, Q. Li, & X. Guo (Eds.), Proceedings of the 18th Pacific Asia Conference on Information Systems 2014. Chengdu, China. [pdf]

Snijders, R. and Helms, R. W. (2014). Analyzing Social Influence through Social Media: A Structured Literature Review. Proceedings of 7th IADIS International Conference on Information Systems 2014. Madrid, Spain. [pdf]

2013

Helms, R.W. & Werder, K. (2013). Who Reads Corporate Tweets? Network Analysis of Follower Communities. Proceedings of 19th Americas Conference on Information Systems. Chicago, United States of America. (pdf)

Damian, D, Helms, R.W., Marczak, S., Kwan, I., Koelewijn, B. (2013). The Role of Domain Knowledge and Hierarchical Control Structures in Socio-technical Coordination. Proceedings of 35th Interational Conference on Software Engineering (ICSE 2013), May 22-24, San Francisco, USA.

Kok, A. de., Bellefroid, B. & Helms, R.W. (2013). Knowledge Sharing and Channel Choice: Effects of the New Way of Working. Proceedings of the 14th European Conference on Knowledge Manegement. Kaunas, Lithuania. (pdf) (nominated best paper).

Helms, R.W. (2013). Social Network Services. In R. Welke & D. Straub (Eds.) Encyclopedia of Management Information Systems (7th edition). West Sussex, UK: John Wiley & Sons Ltd.

2012

Grahlmann, K. R., Helms, R. W., Hilhorst, C., Brinkkemper, S., & Amerongen, S. van. (2012). Reviewing Enterprise Content Management: A Functional Framework. European Journal of Information Systems, 21(3), 268-286. (pdf)

Kristjánsson, B., Helms, R. W., & Brinkkemper, S. (2012). Integration by communication: knowledge exchange in global outsourcing of product software development. Expert Systems – The journal of knowledge engineering. (pdf)

Helms, R. W., & Booij, E. (2012). Reaching Out: Involving users in Innovation Tasks through Social Media. Proceedings of the 20th European Conference on Information Systems (paper 193). Barcelona, Spain. (pdf)

Bebensee, T., Helms, R. W., & Spruit, M. (2012). Exploring the Impact of Web 2.0 on Knowledge Management. In D. Gurteen (Ed.), Leading Issues in Social Knowledge Management (pp. 22–41). Reading, United Kingdom: Academic Publishing International. (pdf)

Iancu, E., Helms, R. W., Grahlmann, K. R., & Harmsen, F. (2012). Improving Knowledge Sharing: Leading Practices Applied to a Distributed Program Management Community. Proceedings of the 13th European Conference on Knowledge Management. Cartagena, Spain. (pdf)

Fabriek, M., Brand, M. van den, Brinkkemper, S., Harmsen, F., & Helms, R. W. (2012). Reasons for Success and Failure in Offshore Software Development Projects. In S. Brinkkemper & S. Jansen (Eds.), Collaboration on Outsourcing (pp. 88–102). London, United Kingdom: Palgrave Macmillan.

2011

Helms, R. W., Diemer, D., & Lichtenstein, S. (2011). Exploring barriers in expertise seeking: Why don’t they ask an expert? Proceedings of the 15th Pacific Asia Conference on Information System (PACIS’11) (p. paper 77). Presented at the PACIS 2011, Brisbane, Australia. (best paper nomination) (pdf)

Faasse, R. E. M., Helms, R. W., & Spruit, M. R. (2011). Web 2.0 in the CRM domain: defining Social CRM. International Journal of Electronic Customer Relationship Management, 5(1), 1-22. (pdf)

Bebensee, T., Helms, R. W., & Spruit, M. (2011). Exploring Web 2.0 Applications as a Mean of Bolstering up Knowledge Management. Electronic Journal of Knowledge Management, 9(1), 1-9.

Jong, V. de, & Helms, R. W. (2011). Towards a detailed view on the influence of organizational culture on knowledge sharing. Proceedings of the 12th European Conference on Knowledge Manegement (pp. 470-480). Presented at the European Conference on Knowledge Management, Passau, Germany: Academic Conferences. (pdf)

Khadka, R., Saeidi, A., Jansen, S., Hage, J., & Helms, R. (2011). An evaluation of service framework for the management of service ecosystem. Proceedings of the 15th Pacific Asia Conference on Information System (PACIS’11) (p. paper 93). Presented at the PACIS 2011, Brisbane, Australia.

Reijsen, J. van, & Helms, R. W. (2011). Social capital as an enabler for sustainable knowledge management in organizations. Proceedings of the 19th European Conference on Information Systems (pp. 2441-2447). Presented at the ECIS2011, Helsinki, Finland: Aalto University. (pdf)

Souer, J., Joor, D., Helms, R. W., & Brinkkemper, S. (2011). Identifying Commonalities in Web Content Management System Engineering. International Journal of Web Information Systems, 7(3), 292-308.

Teigland, R., Kohler, T., Giovacchini, E., & Helms, R. W. (2011). Stepping Into the Internet:  Leveraging Virtual Worlds Affordances for Co-Creation. Proceedings of SMS Special Conference CK Prahalad. Presented at the SMS Special Conference, San Diego, USA. (pdf)

2010

Catersels, R., Helms, R. W., & Batenburg, R. (2010). Exploring the gap between the practical and theoretical world of ERP implementations: results of a global survey. Proceedings of IV IFIP International Conference on Research and Practical Issues of Enterprise Information systems. Presented at the CONFENIS 2010, Rio Grande Do Norte, Brazil.

Emaus, T., Versendaal, J., Kloos, V., & Helms, R. W. (2010). Purchasing 2.0: An Explorative Study in the Telecom sector on the potential of Web 2.0 in Purchasing. Proceedings of the 7thInternational Conference on Enterprise Systems, Accounting and Logistics. Presented at the ICESAL 2010, Rhodes Island, Greece.

Ferneley, E., & Helms, R. W. (2010). Editorial Special Issue on Social Networking. Journal of Information Technology, 25(2), 107-108.

Giovacchini, E., Teigland, R., Kohler, T., & Helms, R. W. (2010). Virtual worlds: A new approach to innovation and growth for SMEs in the EU. Proceedings of the 12th Annual Conference on European Integration – Swedish Network for European Studies in Economics and Business. Mölle, Sweden.

Grahlmann, K. R., Hilhorst, C., Amerongen, S. van, Helms, R. W., & Brinkkemper, S. (2010). Impacts of implementing Enterprise Content Management systems. Proceedings of the 18th European Conference on Information Systems. Presented at the ECIS 2010, Pretoria, South Africa.

Heitlager, I., Helms, R. W., & Brinkkemper, S. (2010). Evolving relationship structures in multi-sourcing arrangements: the case of mission critical outsourcing. In I. Oshri & J. Kotlsarsky (Eds.), Global Sourcing of Information Technology and Business Processes, Lecture Notes in Business Information Processing (Vol. 55, pp. 185-201). Berlin Heidelberg: Springer.

Helms, R. W., Giovacchini, E., Teigland, R., & Kohler, T. (2010). A Design Research Approach to Developing User Innovation Workshops in Second Life. Journal of Virtual Worlds Research, 3(1).

Helms, R. W., Ignacio, R., Brinkkemper, S., & Zonneveld, A. (2010). Validity of social network analysis as a method for analyzing sharing in knowledge networks. (E. Bolisani & E. Scarso, Eds.) Electronic Journal of Knowledge Management, 8(1), 53-69.

2009

Giovacchini, E., Kohler, T., Teigland, R. & Helms, R.W. (16.09.2009). Enabling SME user-driven service innovation through virtual worlds. In: Proceedings of 9th International Enterprise Forum conference, Istanbul, Turkey, International Enterprise Forum.

Ignacio, R., Helms, R.W., Brinkkemper, S. & Zonneveld, A. (03.09.2009). Limitations of network analysis for studying efficiency and effectiveness of knowledge sharing. In: Proceedings of the 10th European Conference on Knowledge Management (pp. 399-408) . UK: Academic Conferences.

Reijsen, J. van, Helms, R.W. & Jackson, T.W. (2009). Mining E-mail to Leverage Knowledge Networks in Organizations. In: Proceedings of the 10th European Conference on Knowledge Management (pp. 870-878). UK: Academic Conferences.

Souer, J., Kupers, T., Helms, R.W. & Brinkkemper, S. (24.06.2009). Model Driven Web Engineering for the Automated Configuration of Web Content Management Systems. In M. Gaedke & M. Grossniklaus (Eds.), Proceedings of the 9th International Conference on Web Engineering (pp. 121-135). Berlin, Heidelberg: Springer.

Brinkkemper, S., Batenburg, R.S., Versendaal, J.M., van de Wijngaert, L., Helms, R.W., Bos, R., Jansen, R.L., Spruit, M.R., Ravesteijn, P., Huizer, E., van de Weerd, I., Baaren, E., Plomp, M.G.A. & van der Schuur, H.W. (2009). On the Challenge of Creating an Attractive Research Master Program: Graduate Education Avant-la-Lettre. In H. Bodlaender, W. Duivesteijn & C. Nijenhuis (Eds.), Fascination for Computation – 25 jaar opleiding informatica (pp. 217-240) (24 p.). Utrecht University.

Reijsen, J. van & Helms, R.W. (2009). Revealing knowledge networks from computer mediated communication in organizations. In S. Newell, E.A. Whitley, N. Pouloudi, J. Wareham & L. Mathiassen (Eds.), Proceedings of 17th European Conference on Information Systems (pp. 2503-2515). Verona, Italy.

2008

Jansen, S., Brinkkemper, S. & Helms, R.W. (2008). Benchmarking the Customer Configuration Updating Practices of Product Software Vendors. In: Proceedings of International Conference on COTS-based Software (pp. 82-91). Washington DC: IEEE Computer Society.

Aydinli, Ö.F., Versendaal, J.M., Helms, R.W. & Snoeij, J. (2008). A Maturity Model For ICT Needs in the Manufacturing Operations Management Domain. In: Proceedings of the 5th International Conference on Enterprise Systems, Accounting and Logistics (pp. 34-48). Crete, Greece.

Levantakis, T., Helms, R.W. & Spruit, M.R. (2008). Developing a Reference Method for Knowledge Auditing. In T. Yamagchi (Eds.), Proceedings of the 7th Conference of Practical Aspects on Knowledge Management (pp. 147-159). Berlin Heidelberg: Springer.

Grootveld, A. & Helms, R.W. (2008). Development and Application of a Factor Framework to Diagnose Possible Failure in Communities of Practice. In D. Harorimana & D. Watkins (Eds.), Proceedings of the 9th European Conference on Knowledge Management (pp. 249-256). UK: Academic Conferences.

Helms, R.W. & Reijsen, J. van (2008). Impact of Knowledge Network Structure on Group Performance of Knowledge Workers in a Product Software Company. In D. Harorimana & D. Watkins (Eds.), Proceedings of the 9th European Conference on Knowledge Management (pp. 289-296). UK: Academic Conferences.

Fabriek, M., van den Brand, M., Brinkkemper, S., Harmsen, F. & Helms, R.W. (09.06.2008). Reasons for Success and Failure in Offshore Software Development Projects. In W. Golden & T. Acton (Eds.), Proceedings of the 16th European Conference on Information Systems (pp. 446-457). Galway, Ireland.

2007

Heitlager, I., Helms, R.W. & Brinkkemper, S. (2007). A Tentative Technique for the Study and Planning of Co-evolution in Product Software Startups. In: Proceedings of 3rd International IEEE Workshop on Software Evolvability. Paris, France.

Helms, R.W., van Reijsen, J. & Batenburg, R.S. (2007). Organizational conditions for New Knowledge Management application. In B. Martins (Eds.), Proceedings of the 8th European Conference on Knowledge Management (pp. 1040-1047). UK: Academic Conferences.

Helms, R.W. (2007). Redesigning Communities of Practice using Knowledge Network Analysis. In A.S. Kazi, L. Wohlfart & P. Wolf (Eds.), Hands-On Knowledge Co-Creation and Sharing: Practical Methods and Techniques. Knowledgeboard.

Reijsen, J. van, Helms, R.W. & Batenburg, R.S. (2007). Validation of the New Knowledge Management claim. In H. Osterle, J. Schelp & R. Winter (Eds.), Proceedings of the 15th European Conference on Information Systems (pp. 552-564). St. Gallen, Switzerland.

2006

Helms, R.W., de Vrij, N. & Voogd, P.G. (2006). Application of a Community of Practice to improve knowledge sharing in offshoring relations. In R.S. Bilof (Eds.), Proceedings of the of the7th International Workshop on Theory and Applications of Knowledge Management (pp. 161-165). Los Alamitos: IEEE Computer Society.

Helms, R.W. & Buysrogge, C.M. (2006). Application of Knowledge Network Analysis to identify knowledge sharing bottlenecks at an engineering firm. In J. Ljungberg & M. Andersson (Eds.), Proceedings of the 14th European Conference on Information Systems. Goteborg, Sweden.

Helms, R.W., Oorschot, S. van, Herweijer, J. & Plas, M. (2006). Framework for an integrative IT continuity approach to guarantee undisrupted business operations. Proceedings of the 1st International Conference on Availability, Reliability and Security (pp. 240-244). Los Alamitos: IEEE Computer Society.

Helms, R.W., Batenburg, R.S. & Versendaal, J.M. (2006). PLM Roadmap: Stepwise PLM implementation based on the concepts of maturity and alignment. International Journal of Product Lifecycle Management, 01 (04), p. 333-351.

Helms, R.W. & Pels, H.J. (2006). Simulation model for improving performance of product development projects. In I. Horváth & J. Duhovnik (Eds.), Proceedings of the Sixth International Conference on Tools and Methods for Concurrent Engineering (pp. 1265-1274). Ljubljana, Slovenia.

Heitlager, I., Jansen, R.L., Helms, R.W. & Brinkkemper, S. (2006). Understanding the dynamics of product software development using the concept of co-evolution. Proceedings of 2nd International IEEE Workshop on Software Evolvability (pp. 16-22). Philadelphia, Pennsylvania.

2005

Helms, R.W. (2005). Framework for releasing preliminary information in product development. Advanced Engineering Informatics, 18 (04), (pp. 231-240) (10 p.).

Helms, R.W., Brinkkemper, S., van Oosterum, J. & de Nijs, F. (2005). Knowledge Entry Maps: structuring of method knowledge in the IT industry. In Y Kiyoki, H Kangasslo, H Jaakkola & J Henno (Eds.), Proceedings of the 15th European Japanese Conference on Information Modelling and Knowledge Bases (pp. 12-25). Tallinn, Estonia.

Helms, R.W. & Buijsrogge, C.M. (2005). Knowledge Network Analysis: a technique to analyze knowledge management bottlenecks in organizations. In D.C. Martin (Eds.), Proceedings of 6th International Workshop on Theory and Applications of Knowledge Management (pp. 410-414). Los Alamitos: IEEE Computer Society.

Batenburg, R.S., Helms, R.W. & Versendaal, J.M. (2005). The Maturity of Product Lifecycle Management in Dutch Organizations. A Strategic Perspective. In A. Bouras, B. Gurumoorthy & R. Sudarsan (Eds.), Proceedings of the International Conference on Product Lifecycle Management (pp. 436-450). Lyon, France.

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